Frequently Asked Questions

Everything you need to know about your viaGlamour experience.

How long does shipping take for my cosmetics order?

Standard shipping typically takes 5-7 business days within North America, while international orders may take 10-15 business days depending on customs processing.

Are viaGlamour products cruelty-free and vegan?

Yes, all our formulations are 100% cruelty-free and vegan. We do not test on animals at any stage of the production process.

What is your return policy for beauty products?

Due to the hygienic nature of cosmetics, we accept returns within 30 days only if the product is unopened and in its original packaging.

Can I track my order once it has been placed?

Absolutely. Once your order is dispatched, you will receive an email with a unique tracking number to monitor your package's journey.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

Are your ingredients safe for sensitive skin?

Our lab prioritizes clean beauty. While our products are formulated to be gentle, we recommend checking the full ingredient list on each product page and performing a patch test before use.